FAQ

Q: Will my arrangement look exactly the same as the picture advertised?

We usually try our best to make it as similar to the picture shown. However, due to seasonal changes, some flowers may be unavailable at certain times. Our professional floral designers will choose the best possible substitutions for each arrangement that is equal or greater in value.

Q: What is the general pricing for a GOOD sized bouquet?

For a gorgeous mixed bouquet with different varieties of flowers, we suggest starting from $50.

Q: When will flowers be delivered?

Our delivery times range from 12 PM- 5:30 PM on a regular basis. However, for holidays such as Christmas, Valentines Day, and Mother’s day, delivery times range from 8:30 AM- 7PM. If it is a business, please state it in your order and we will deliver it during operation hours. We are unable to guarantee specific delivery times especially during busy holidays. On a regular basis, if you do require a certain delivery window, please email or call us in advance and see if we are able to accommodate (additional fees may apply).

Q: Is same day delivery available?

Yes! Our cut off time for same day delivery is 10AM on our website. However, same day delivery is not guaranteed during high-volume holidays (Christmas, V-day, Mothers day)

Q: What types of payments are accepted?

We accept Visa, Mastercard, and Paypal

Q: Do you provide photos of the arrangements?

Currently, we do not provide photo service of our arrangements due to limited staff available.

Q: What happens if the recipient is not at home?

If the recipient is not at home, our delivery personnel can leave it at a secure place in front of their home, with a neighbour, or with a concierge / reception. Additionally, our delivery personnel will notify the recipient through phone call or leave a voicemail. If we are unable to safely leave the arrangement, we will bring the arrangement back to our store and reattempt delivery when contacted by the recipient. We only offer 1 time free redelivery.

Q: Do you deliver to hospitals?
During this time, we are suspending all hospital orders.

Q: How do I ensure a successful delivery?
It would be great to provide us as much detail as possible including the recipient’s phone number, special instructions, and buzzer code (if applicable).

Q: Do you provide delivery confirmation emails?
Unfortunately, at this time we do not have this type of service. However, feel free to give us a call to check your order status or shoot us an email at fourseasonsfloristry@gmail.com.

Q: Am I able to return or exchange my purchase?
Please send us an email at fourseasonsfloristry@gmail.com to let us know your reason. We will look into the issue and if approved, a store credit or alternative resolution will be provided.